Last updated: July 18, 2024
Welcome to Vacaj!
Please read these Terms of Use and any additional terms before using the Vacaj Platform. By using the Vacaj Platform, you warrant, understand, agree to and accept these Terms and any additional terms in their entirety.
If you do not agree to be bound by these Terms, you may not access and/or use the Vacaj Platform.
These Terms of use are a binding legal agreement between you and Vacaj that govern the use of the Vacaj online platform (“Vacaj Platform”).
The Vacaj Platform is a venue for Services and has been created and operated exclusively by the company under the name “VACAJ SINGLE MEMBER P.C.”, based in Athens.
General Terms
The Vacaj Platform is available worldwide and is quick and easy to use.
Vacaj is a platform that enables users (“Users”) to publish, offer, search for, find and book services. Users who publish and offer services are “Suppliers” and Users who search for, find, book or use services are “Guests.” Suppliers offer Services such as babysitting, guiding, personal training, massaging, housekeeping and a variety of other services (“Suppliers Services,” and some Supplier Services offering, “Activities”). The Activities include, for example, guided tours in different areas and other services. You must register an account to access and use the features of the Vacaj Platform and must keep your account information accurate.
Vacaj does not own, control, offer, sell, publish or manage any Suppliers Services or Activities. Vacaj is not a party to the contracts entered into directly between Suppliers and Guests. Vacaj acts as a commercial agent for the Suppliers. Guests can learn more about Suppliers Services or Activities by reviewing the description and photos, the Supplier, and past Guest reviews. The descriptions, photographs and other content for its own services originate from the Suppliers. We therefore have no direct influence on such content.
We maintain other terms and policies like our Privacy Policy, which describes what personal data we collect and our Cancellation Policy.
We reserve the right to modify or revise these terms of use whenever is necessary. When we propose changes to these Terms, we will post the revised Terms on the Vacaj Platform and update the “Last Updated” date at the top of these Terms.
Intellectual Property Rights
The content of the Vacaj Platform and specifically, but not exclusively, the texts, logos, photos and videos are the intellectual property of Vacaj.com and are used with the permission of their owners and are therefore protected by copyright, trademarks, patents and national intellectual property and other laws, regulations and international treaties. Accordingly, any copying, reproduction, modification, distribution and transmission, transfer or creation of derivative work based on this content or misrepresentation is prohibited, in whole or in part without our consent.
Guests Searching and Booking
Guests can search for Suppliers Services by using criteria such as type of Service, location, dates, times etc. The Vacaj Platform will show you Suppliers that match your criteria.
When you book a Service, you are agreeing to pay the applicable fees (“Reservation Fees”). When you pay the fees, you will receive the booking confirmation. When you receive the booking confirmation, a contract for Services is formed directly between you and the Supplier (“Service Agreement”). When you buy a Service on the Vacaj Platform, you are not buying anything from us, but directly from the Supplier. Service Agreements are concluded by us on behalf and for the account of the Suppliers. We act as a commercial agent for the Suppliers. We do not offer any activities ourselves and therefore do not become your contractual party to any Service Agreement. The contract between you and the Supplier is not set out in a separate contract text. The content of the Service Agreement results from the ordered service (i.e. the description of the Service selected by you).
In addition to these Terms, you will be subject to and responsible for complying with, all terms of the booking, including the cancellation policy and any other rules or requirements specified in the Suppliers Services or Activities. It is your responsibility to read and understand these rules and requirements prior to booking a Service.
Cancellations, Refunds and Booking Issues
Except as set in these Terms or as described on the Vacaj Platform at the time you make a purchase, all payments for services made on or through the Vacaj Platform are non-refundable and there are no refunds or credits for unused or partially used services, even if you cancel your service in the middle of a term.
In general, if a Guest cancels a booking, the amount refunded to the Guest is determined by the cancellation policy.
If the Supplier cancels, or if the Guest experience a Travel Issue, Guests may be entitled to rebooking assistance. Suppliers should not cancel on a Guest without a valid reason. If Suppliers cancel on a Guest without such a valid reason, Suppliers’ calendar may be blocked for the dates of the cancelled reservation. The Supplier may cancel the Service on the agreed date if unforeseen events beyond their control arise, such as weather conditions, official measures or other external circumstances that are beyond the Supplier’s control (in particular events of force majeure) make it impossible or significantly impede or endanger the performance of the Service/Activity. In this case the Supplier shall directly contact the Guest to rearrange.
Guests Responsibilities
Guests are solely responsible for determining the identity and suitability of a Supplier.
Vacaj does not endorse any persons who use or register for the Services which are provided by the Vacaj Platform. Vacaj does not investigate reputation of the Users, conduct, morality, criminal background, or verify the information such of the Users may submit to our Service.
Provision of the Service
Both Guests and Suppliers must be on time at the meeting point.
Suppliers are independent contractors and not agents, employees or partners of Vacaj and the Suppliers act exclusively on their behalf and for their own benefit, and not on behalf, or for the benefit, of Vacaj. We are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any Supplier or for any personal injury, death, property damage or other damages or expenses resulting therefrom or otherwise arising from any booking or Service.
Reviews
Both Guests and Suppliers will have an opportunity to review each other after a Supplier Service. You are fully responsible for the review you post. Your review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates these terms or applicable law.
Content
The Vacaj Platform enables you to provide text, images, videos and other material, data or information (“Content”). You are fully responsible for the Content you provide.
It is strictly forbidden to provide Content on the Vacaj Platform that: (i) is untrue or misleading; (ii) is created in return for remuneration from a third party; (iii) violates the intellectual property, privacy or other rights of a third party; or (iv) contains links or similar information/references that are likely to impair the functioning of third-party data processing systems.
You understand and agree that Vacaj may, in its sole discretion, review, edit and delete any Content, in each case in whole or in part, that in the sole judgment of Vacaj violates these Terms or which Vacaj determines in its sole discretion might be offensive, inappropriate, illegal or that might violate the rights, harm or threaten the safety of users of the Vacaj Platform or others.
Payment and Fees
Vacaj may charge fees to Guests for the right to use the Vacaj Platform. Any applicable fees are disclosed to Guests before making a booking. Except as otherwise provided on the Vacaj Platform, all fees are non-refundable.
The fees and the amount of a Service are paid to the Vacaj and the supplier separately. To complete a booking the Reservation fees shall be paid to the Vacaj. With the successful payment to Vacaj you have fulfilled your payment obligations towards the Vacaj Platform and you will receive a confirmation email for your booking and contact details of the Supplier you have chosen.
The Supplier is paid separately upon arrival of your booking.
Your service provider may charge additional fees, specified in the description of each Service or Activity.
Vacaj Platform Rules
You agree to the following rules
- Use the Vacaj Platform as authorized by these Terms and comply with all applicable laws.
- Act with integrity and treat others with respect
- Do not compromise or impair the Vacaj Platform
- Do not spam, solicit money from or defraud any Users
- Use another User’s personal information as authorized by these Terms.
- Don’t use the Vacaj Platform, its messaging tools, or User’s personal information to send commercial messages without their consent.
- Use Content made available through the Vacaj Platform solely as necessary to enable your use of the Vacaj Platform as a Guest or Supplier.
- Don’t book Suppliers Services unless you are actually using the Suppliers Services.
- Don’t use, copy, display, publish or reproduce the Vacaj Platform, any Content or any page layout or design without our consent.
Ours Services are created for non-sexual purposes. Our Services cannot be used for the provision of sexual or erotic services by the Users.
We reserve the right to restrict your booking of services, or cancel services you have booked, in the case of suspected fraud, violation of these Terms or violation of obligations under the Service Agreement, which become known to Vacaj.
Vacaj reserves the right, in its sole discretion, to immediately terminate your access to all or part of the Vacaj Platform or cancel Services you have booked, to remove your profile and/or any content posted by you and/or to terminate your account with Vacaj, with or without notice for any reason or no reason in its sole discretion, including without limitation if Vacaj should determine that you are not eligible to use the Services, have violated any terms stated herein or in any of the additional Terms, are not suitable for participation as a User, have mis-used or mis-appropriated Vacaj Platform content. Upon termination, Vacaj shall be under no obligation to provide you with a copy of any content posted by or about you on the Vacaj Platform. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.
Registration and User Account
You must register an account to access and use all features of the Vacaj Platform. Registration is only permitted for legal entities and natural persons who are 18 years or older.
In order to create an account (“Account”), you must enter your full legal name and email address in the registration form on the Vacaj Platform and may set a password. You must provide accurate, current and complete information during registration. You must keep this data secret so that no third party has access to your account. You may not transfer the account to anyone else.
You must immediately notify Vacaj if you suspect that your credentials have been lost, stolen or your account is otherwise compromised.
Customer Service
You can reach our customer services team at support@vacaj.com.
Disclaimer
Vacaj does not employ any Supplier and is not responsible for the conduct, whether online or offline, of any Supplier.
Suppliers content is primarily user generated. Vacaj does not control or vet user-generated content for accuracy and does not assume and expressly disclaim any responsibility for the accuracy or reliability of any information provided by Suppliers on or off the Vacaj Platform. Vacaj cannot and do not confirm purported identity of the Users. You are responsible for determining the identity and suitability of others with whom you may match by means of our Services. Vacaj does not endorse any persons who use or register for the Services which are provided by the Vacaj Platform. Vacaj does not refer or recommend Suppliers nor does Vacaj make any representations about the suitability, reliability, timeliness, or accuracy of the services provided by Suppliers or the integrity, responsibility or actions of Guests and Suppliers. Any screening of a Supplier and his, her or its information by Vacaj is limited and should not be taken as complete, accurate, up-to-date or conclusive of the individual’s or entity’s suitability as Supplier. Any references to a User being “verified” (or similar language) indicate only that the User or Vacaj has completed a relevant verification or identification process and nothing else.
We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Vacaj Platform.
We do not control, monitor or supervise the quality, timing, hours, pay, legality, or any other aspect of services delivered by Suppliers, nor do we require Suppliers to accept or work any jobs or deliver any services at all.
Vacaj is not responsible for any damage or harm resulting from your interactions with other Users. Vacaj reserves the right, but has no obligation, to monitor interactions between you and other Users and to take any other action in good faith to restrict access to or the availability of any material that the Vacaj Platform or another Users may consider obscene, lewd, lascivious, filthy, violent, harassing or otherwise objectionable.
Limitation of Liability
Vacaj shall not be liable to you or others for any indirect damage or any loss of data, opportunities, reputation, profits or revenues, related to the use of our Services.
UNDER NO CIRCUMSTANCES WILL VACAJ’S AGGREGATE LIABILITY, IN ANY FORM OF ACTION WHATSOEVER IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SERVICES OR THE VACAJ PLATFORM, EXCEED THE PRICE PAID BY YOU FOR YOUR ACCOUNT.
Indemnification
By agreeing to these Terms, users of the Vacaj Platform agree to indemnify, defend and hold harmless Vacaj from and against any and all claims, losses, expenses or demands of liability, including reasonable attorneys’ fees and costs incurred by Vacaj in connection with any claim by a third party (including an intellectual property claim) arising out of (i) materials and content you submit, post or transmit through the Vacaj Platform, (ii) use of the Vacaj Platform by you in violation of these Terms of Use or in violation of any applicable law, or (iii) any relationship or agreement formed with a Supplier using the Vacaj Platform. Users further agree that they will cooperate as reasonably required in the defense of such claims. Vacaj reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by users, and users shall not, in any event, settle any claim or matter without the written consent of Vacaj.
Applicable Law
Any legal disputes arising from or in relation to a contract drawn up by Vacaj.com on the one hand and a consumer on the other, are governed exclusively by Greek law. The Courts of Athens are responsible for resolving these disputes.
This is a set of provisions which are incorporated and govern every contract drawn up by Vacaj.com and a consumer. The possible invalidity of one of these provisions does not affect the validity of the remaining provisions herein.